1. General Provisions
1.1 The client agreement (hereinafter referred to as the “Agreement”) is concluded between GREEN TRADE HOLDING LIMITED, situated at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of Marshall Islands MH 96960, which provides its services under LUCKY.TRADING website (hereinafter referred to as the “Company”), and a natural or legal person (other than stateless persons and individuals under the age of 21) (hereinafter referred to as the “Client”).
The place of conclusion of the Agreement and the provision of services the Parties shall recognize the place of registration of the Company.
1.2 The agreement establishes reciprocal obligations of the parties arising in the conduct of conversion arbitrage transactions under contracts for financial instruments in accordance with the Rules of Trading.
1.3 List of documents considered to be an integral part of this Agreement:
1.4 The Company provides the following services to the Client:
a) Establish a connection with the Company or with a third-party provider authorized by the Company;
b) Obtain information and quotes from the Company or from a third-party provider authorized by the Company;
c) To conduct trading in financial markets using the MetaTrader 4 trading platform which is available for downloading on the LUCKY.TRADING website, including electronic data transmission provided by the Client to the company using a personal computer or any other device connected to the Internet to access a file transfer network designated by the Company.
d) All additional services, which are published on the website LUCKY.TRADING.
1.5 The Client has no right to request investment / trade recommendations from the Company, as well as other information capable of motivating the Client to perform trading operations.
1.6 The Client the right to have only one Personal Account.
1.7 The client has the right to open no more than 20 trading accounts. In the event that the client has already opened at least one real trading account, the Company has the right to limit the opening of additional accounts at its own discretion.
1.8 The Company has the right to restrict or block access to the Client’s Personal Account and trading accounts in case of violation of the clause 1.5 and / or 1.6.
1.9 The Company may, in its sole discretion, provide information, advice and advice to the Client, but in this case it will not be held liable for the consequences and profitability of such recommendations and advice to the Client.
1.10 An unqualified acceptance of this Agreement is the making of an advance payment by the Client under this Agreement and receipt by the Company.
1.11 Terms used in this agreement are defined in the “Terminology” section of LUCKY.TRADING website.
1.12 Promotional programs and services of the Company, offered on its official website at LUCKY.TRADING, have their own Terms and Conditions of Participation, posted in the relevant section of the site, and are official additions to this Agreement.
1.13 The Company must execute all orders and inquiries of the Client (in accordance with the terms of the Agreement) only on the basis of performance, regardless of the nature of the transactions, even if they are not beneficial to the Client.
2. The procedure for mutual settlements
2.1 Withdrawal and transfer of funds to your personal accounts is made in the currency of the corresponding personal account. Withdrawals from a personal account are available only to verified Clients.
2.2 The Client has the right to withdraw from his personal account any amount within the limits specified when creating an application for withdrawal of funds in his Client Area.
2.3 The execution of orders for the replenishment and withdrawal of funds from a personal account is made during the working hours of the Company’s Finace Department (09:00 – 18 : 00 EET).
2.4 In case of automatic replenishment of the account by the Client using the “Personal Cabinet” service, the Company is obliged to replenish the account within 2 working days from the receipt of funds for the payment details of the Company.
2.5 The Company has the right to refuse to conduct operations on the trading account if the account is used in an unrelated manner, including for the purpose of converting funds.
2.6 When withdrawing funds from a personal account, the costs of transferring funds are paid by the Client.
2.7 The basis for concluding transactions is the unconditional acceptance by the Client of the conditions for conducting operations on the Company’s server.
2.8 If the Client is obliged to pay to the Company an amount exceeding the Equity of his account, such amount must be paid to him within 2 (two) business days from the moment the Client commits this obligation.
2.9 In the event that the amount of Funds on the Client’s account becomes negative, the Company shall compensate the negative result on this account with a comment [positive balance correction] to limit loses of the Client to the balance present on the account.
2.10 The Client has the right to transfer funds from his trading accounts to a personal account in the amount within the limits specified in the Account Balance, provided that all trading operations are closed.
2.11 The Client has the right to transfer funds from his personal accounts to a personal account of another client within the limits specified in the Account Balance, provided that he states exact name and personal account number of another client.
2.12 In case if a Client makes an internal funds transfer (sends funds from his Personal Account to Personal Account of another Client), then in order for the funds recipient to withdraw these funds, it is needed for the funds sender to confirm the withdrawal. A Client, who makes an internal transfer to another Client, can request a refund or partial refund of his/her transfered funds at any given time.
2.13 The execution of the transfer of funds from the trading account to the personal account is made during the working hours of the Company’s Financial Department (09:00 – 18:00 EET) and shall be processed within a period of 48 working hours of the Company’s Financial Department.
3. Opening a personal account
3.1 The basis for opening a personal account is the completion of the Client
Registration form on the company’s website at: https://MY.LUCKY.TRADING/REGISTER
3.2 The Company has the right to refuse the Client to open and maintain a personal account if the information specified in the registration form is false.
3.3 The client is responsible for the authenticity of the documents and their copies and acknowledges the right of the Company (in case of doubt in their authenticity) to apply to the law enforcement authorities of the issuing country to confirm the legality of its origin; to bring the Client to liability in accordance with the legislation of the issuing country if the document is found to be fraudulent.
3.4 The Company has the right to suspend the maintenance of a personal account if within 45 days from the moment of its opening the Client has not made any transactions on this account.
3.5 Services provided for in this Agreement are not available to US citizens, citizens of Canada, as well as to citizens of high-risk jurisdictions in accordance with the FATF.
4. Powers and responsibilities of the Parties
4.1 The Company is not responsible for the unauthorized use of passwords to access the Company’s services. If case of suspect of unauthorized access to a Personal Account / Trading Accounts, the Client is obliged to immediately notify the Company about it in any accessible way. Upon receipt of such notice, the Company’s Personal Account / Trading Accounts will be blocked by the Company until all the circumstances of the situation are clarified.
4.2 The client is fully and solely responsible for the transactions occurring on his trading account.
4.3 The Client undertakes not to commit acts that violate laws, regulations, rules and regulations applicable to the Client.
4.4 The Company has the right to require the Client to identify himself (to undergo full verification) by providing copies of documents in accordance with the Company’s request.
4.5 In case of changing personal data (name, address and telephone number), the Client is obliged
immediately notify the Company thereof.
4.6 The Client undertakes to replenish his trading account with funds of a legal origin. When the Company receives notification from the payment system about the doubtful origin of the funds used for replenishment of the account, the Personal Account and the corresponding trading accounts of the Client may be blocked until all the circumstances of the situation are clarified. At the same time, trading positions opened on the accounts can be closed by the Company without any prior notice to the Client.
4.7 The client agrees that his personal data can be transferred to law enforcement bodies in the presence of an official request for the implementation of the current legislation on counteracting the laundering of funds of illicit origin.
4.8 The Company has the right to block all trading accounts, as well as all funds on them, in case the Client violates Clause 4.6 and / or if there is an official request from law enforcement bodies regarding the balance transactions made by the Client on the Client’s account. The personal cabinet and the corresponding trading accounts of the Client can be blocked until all circumstances of the situation are clarified. In that case, all positions on the account could be closed by the Company without prior notice to the Client.
4.9 In case of violation of Clause 4.3 and / or 4.6, the Company has the right to cancel transactions performed by the Client and / or request from the Client additional documents for settlement of the situation.
4.10 The Company has the right to recognize transactions on a trading server as non-market, if there are objective reasons for doing so.
4.11 The Client undertakes not to use profit-making strategies based on the use of vulnerabilities in technical support for conducting trading operations.
4.12 All information published on the Company’s website is for informational purposes only. The Company is not liable for the actions or omissions of the Client caused by the provision of this information to the Client.
4.13 The Company has the right to amend this Agreement. Changes take effect after publication of changes on the Company’s website or sending an appropriate notice via the internal mail of the terminal. The Company has the right to amend and change the values of spreads, swaps (commission for transfer of positions) specified in the specifications of contracts, without prior notice to the Client.
4.14 The Client has the right to terminate this Agreement on condition that the Company is notified in writing.
4.15 The Company has the right to terminate this Agreement immediately upon notice to the Client.
4.16 Termination of this Agreement does not exempt the Company and the Client from their obligations under this agreement that arose before the notification of one of the parties about the termination of this Agreement.
4.17 The Company is not a tax agent and does not bear any obligations to the Client to declare its income. The Client is obliged to pay taxes independently and file a tax return in the jurisdiction of which he is a resident.
5. Verification and identification of clients
5.1 In order to be able to use the services provided by the Company, the Client must confirm his identity by providing copies of the relevant documents.
5.2 The Client confirms that the information provided by the Client in the registration form is reliable, complies with this provision, and in case of doubts in its authenticity it is recognized that the Company has the right to terminate all accounts canceling all orders of the Client, to apply for receipt by law enforcement authorities of the host country of The Client, and in the event that the information is not authentic, the Client will be held liable in accordance with the legislation of the country where the Client is staying.
5.3 Verification documents must include the original high-quality personal documents of the Client:
a) Documents confirming your identity: a copy of the identity card (passport, ID card);
b) Documents confirming your address: copies of invoices of payments of public services, utility bills, bank statements that contain information about the address of the Client;
c) In case of replenishment of the account by means of a bank card. The Client is obliged to provide a copy of this card.
5.4 The Company may, at its sole discretion, require the Client to send any other documents, such as VAT number, taxpayer identification number, etc..
5.5 The Company may require the Client to send any additional documents to confirm its identity within the framework of the international Know Your Client program.
5.6 In the event that the Client suspected by the Company’s Security Department of committing any fraudulent acts against the Company does not provide the necessary documents requested by the company under the “Know Your Client” program and there is no reasonable evidence to prove his innocence within 3 months from the moment of the first notification, in this case the client automatically confirms that he / she was involved in fraudulent activities, and his account is blocked without the right for restoration.
5.7 The Company may, at its sole discretion, require the Client to provide English-translated and apostilled documents and send the above-mentioned documents by post. The Client confirms this condition and is obliged to comply with it.
5.8 The Client accepts that the verification procedure is mandatory and obliges to send all necessary copies of his personal documents to undergo the verification procedure in the event of not receiving any prior verification requests from the Company.
5.9 The Client acknowledges that the provided personal documents are genuine, meets this condition, and in case of doubt in their authenticity, the Client acknowledges that the Company has the right to terminate all accounts canceling all orders of the Client, apply to the law enforcement authorities of the country that issued the document to confirm authenticity of provided documents, if the documents are confirmed to be not authentic and the documents have been forged, the Client will be held liable in accordance with the legislation of the country issuing the document with all his account terminated without the right for restoration.
5.10 In the case of the Client changing his personal information (name, address, phone, etc.) after the account on MY.LUCKY.TRADING was opened, the Client is obliged to update the information in his profile on the website MY.LUCKY.TRADING, informing the Company thereof, sending a request to the Company.
5.11 The Client acknowledges that in the event that the Company incurs losses due to violation of the terms of these Regulations by the Client, the Client is obliged to pay damages to the Company.
5.12 The Client confirms that the personal information specified in the Client’s profile can be used by the Company within the international Anti-Money Laundering policy.
5.13 The Client acknowledges that the services provided for in this section of the Agreement are not provided to the citizens of the countries listed in paragraph 3.5 and certifies that he is not a citizen of one of the above-mentioned countries.
6. Consideration of claims
6.1 When contentious cases occur, the Client is entitled to report a claim to the Company. Claims are accepted within 2(two) days from the date the problem has occurred.
6.2 The claim shall be sent to the Support Department in the form of a ticket from the Client Area of the website. Additional information, if necessary, might be sent after the ticket submition to firstname.lastname@example.org from the Client’s registration e-mail address. The claim is not a subject to revelation by the claimant until the inquiry is finished.
6.3 Claims submitted in other ways shall not be reviewed.
6.4 The Company shall process the Client’s complaint within the term of not more than 10(ten) working days.
6.5 If the Client claim is considered fair, the Company will accept it and deposit funds in the Client’s trading account within 2(two) working days.
6.6 The Company follows generally accepted market practices and internal policy, for those claims not mentioned in the present Agreement.
6.7 The Client claim form shall comprise:
– full name;
– trading account number;
– date and time when the contentious case occurred;
– contentious case or order ticket;
– description of claim, leaving out emotional connotation.
6.8 The Company reserves the right to dismiss a claim in the following cases:
– the claim does not comply with the terms of the Clauses 6.1, 6.2, 6.3.;
– the claim comprises obscene/rude words or/and insults to the Company or its officials;
– the claim contains threats to the Company or its officials;
– the Client threatens to stain the reputation of the Company using social networks and other community resources.
6.9 The Company reserves the right to correct the result of the Client trades if the server errors were detected, which led to quotes delay, spikes and other negative consequences for the Company, and could not have been hedged by the Company contractors.
6.10 The Company guarantees that any deal of the Client carried out at non-market quote (spike) shall be restored just after detection of the fact of erroneous performance.
6.11 The present Agreement forbids use of strategies oriented on the profit extraction by means of intentionally creating the situations, when one of the Client’s or a group of Clients’ account turns to negative balance, including the situation when the accounts are opened under the names of different persons, invariably being the part of one trading strategy. In case of revealing implementation of such trading strategies, the Company reserves the right to suspend access to the . of the present Agreement.
6.12 The Technical Department of the Company executes its affirmative decision on a claim regarding reopening a position according to the following scheme: in case there are considerable time or price gaps since the moment of erroneous closing a position to that of opening a position, the deal can be opened again at an average price which is set either for the period between a mistaken position close and making a decision on its reopening or within an hour from the moment of erroneous position close. Reopening a position is placing a new order of the same volume as the one closed mistakenly. This rule is fully applicable to the compensation of mistakenly closed positions.
6.13 When the price change, connected with the a difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 30% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment “Clause 6.13. correction”. In certain cases it is at the Company’s discretion to set the minimal profit change below a 30% of the initial deposit level.
6.14 The Company reserves the right to nullify results of a deal if the Company discovers that money used to execute the deal has been acquired in a violation of provisions of any Company agreement, including the present Agreement, accepted by the Client.
If the total swap on all the trades made exceeds 5,000 units of the respective account currency, the Company reserves the right to correct it to 5,000 units of the respective account currency in certain cases.
6.15 The compensatory amount to the Client at eliminating the technical deficiency consequences cannot exceed 50,000 units of the respective account currency.
6.16 Lost or potential profits as well as the losses incurred as the result of equipment unavailability are not subject to reimbursement.